Privacy Policy

Introduction

At Secuvia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our security monitoring services.

By using Secuvia's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

• Account information (name, email address, company name)
• Payment and billing information
• Communication preferences
• Support requests and correspondence
• Feedback and survey responses

Information We Collect Automatically

• Log data (IP addresses, browser type, operating system)
• Usage data (features used, time spent, interactions)
• Device information (device type, unique identifiers)
• Cookies and similar tracking technologies

Security Monitoring Data

• Infrastructure and application security data you authorize us to monitor
• Vulnerability scan results
• Security alerts and incident data
• Configuration and compliance information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our security monitoring services
• Process transactions and send related information
• Send security alerts, updates, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, and analytics. These providers are bound by contractual obligations to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data centers with SOC 2 compliance
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@secuvia.in. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the service to function
• Analytics Cookies: Help us understand how visitors use our service
• Preference Cookies: Remember your preferences and settings

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice (such as email notification).

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: